The store sells products to individuals over the age of 18. Product prices include VAT. We reserve the right to change prices and shipping costs.
Orders can be made directly at the Fysituote online store, by calling or by sending an order via e-mail. We recommend registering in online store because ordering and tracking orders are easy and fast.
Our customer service will be happy to help you with the order-related issues, so if you need, please contact us.
The products are ordered online by moving them to the shopping cart and paying the contents of the shopping cart at the online payment service. All customer information is handled confidentially. The contact information requested for the order will only be used for the purposes of the delivery of the order or the clarification of the information contained therein, unless otherwise stated. When ordering an online store, you are required to become acquainted with and committed to the current terms of delivery.
Paying and payment methods
The payment service is operated by Klarna Checkout, through which payment options are invoice, payment, card payment and online payment.
By declaring details on the checkout you agree to the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By clicking on the "Buy" button you agree to the Fysituote general terms and conditions.
You can find the general payment terms for Klarna Checkout here.
Paying is also possible through PayPal. PayPal is an international, well-known payment broker. You must have a PayPal account when you buy with PayPal payment method.Sign up for free on PayPal(English).
We also have the possibility of an electronic invoice. If your organization wants an electronic invoice, you should contact our customer service directly. The information thai is needed for an electronic invoice: The company-ID, the electronic billing address and the broker ID
Order and payment confirmation
Once we have received your order, we will email you an order confirmation with your subscription information. Always check the order confirmation details. If you have any questions, contact our customer service immediately. Save the order confirmation if you have to contact customer service. When receiving the delivery, always check that the contents of the package match the items in the order confirmation.
Shipping costs include postal and packaging costs. In the shopping basket, we include shipping costs according to the primary delivery method. In the checkout you can choose from all the methods of the delivery the best option for you. The exact shipping cost is shown in every method. Delivery charges depend on the content and total weight of the shopping cart and the delivery method chosen. Note! All over 250 eur (VAT 24%) e-commerce orders in Finland are delivered freely to the customer.
Outside Finland's borders, shipments are provided by the DPD (Postnord).
Delivery time in Finland is usually 2-5 business days depending on order and delivery method chosen. Exceptions to delivery time estimates are reported if the product is temporarily out of stock. Our customer service is in touch with you immediately if there is a problem with the availability of products or the delivery time is delayed.
We are not responsible for the delays caused by force majeure or the indirect handicaps caused by delays.
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Not picked delivery
Failure to redeem is not the same as a refund or cancellation. For a non-redeemed package that has not been subject to a separate cancellation notice, we charge the shipping costs.
If the product has been lost or damaged during transport or otherwise does not respond to your order, you must notify the address within 14 days of writing to the address mentioned in the right of withdrawal and return or by calling the phone number mentioned in the contact details. If the package is clearly damaged in shipping, you must immediately make a complaint for the transport company.