Our range includes high quality care products for both massage and physiotherapy, as well as a wide range of sports, teaching and rehabilitation equipment.
Maksa osissa tai laskulla
These delivery terms are valid from 13.6.2017 .
Office and warehouse:
70780 Kuopio, Finland
+ 358 44 515 4022
The store sells products to individuals over the age of 18. Product prices include VAT. We reserve the right to change prices and shipping costs.
Orders can be made directly at the Fysituote online store, by calling or by sending an order via e-mail. We recommend registering in online store because ordering and tracking orders are easy and fast.
Our customer service will be happy to help you with the order-related issues, so if you need, please contact us.
The products are ordered online by moving them to the shopping cart and paying the contents of the shopping cart at the online payment service. All customer information is handled confidentially. The contact information requested for the order will only be used for the purposes of the delivery of the order or the clarification of the information contained therein, unless otherwise stated. When ordering an online store, you are required to become acquainted with and committed to the current terms of delivery.
The payment service is operated by Klarna Checkout, through which payment options are invoice, payment, card payment and online payment.
By declaring details on the checkout you agree to the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By clicking on the "Buy" button you agree to the Fysituote general terms and conditions.
You can find the general payment terms for Klarna Checkout here.
If you have any questions about Klarna Checkout payment, please contact Klarna's customer service directly.
Paying is also possible through PayPal. PayPal is an international, well-known payment broker. You must have a PayPal account when you buy with PayPal payment method.Sign up for free on PayPal(English).
We also have the possibility of an electronic invoice. If your organization wants an electronic invoice, you should contact our customer service directly. The information thai is needed for an electronic invoice: The company-ID, the electronic billing address and the broker ID
Once we have received your order, we will email you an order confirmation with your subscription information. Always check the order confirmation details. If you have any questions, contact our customer service immediately. Save the order confirmation if you have to contact customer service. When receiving the delivery, always check that the contents of the package match the items in the order confirmation.
70780 Kuopio, Finland
+ 358 44 515 4022
Shipping costs include postal and packaging costs. In the shopping basket, we include shipping costs according to the primary delivery method. In the checkout you can choose from all the methods of the delivery the best option for you. The exact shipping cost is shown in every method. Delivery charges depend on the content and total weight of the shopping cart and the delivery method chosen. Note! All over 250 eur (VAT 24%) e-commerce orders in Finland are delivered freely to the customer.
Outside Finland's borders, shipments are provided by the DPD (Postnord).
Delivery time in Finland is usually 2-5 business days depending on order and delivery method chosen. Exceptions to delivery time estimates are reported if the product is temporarily out of stock. Our customer service is in touch with you immediately if there is a problem with the availability of products or the delivery time is delayed.
We are not responsible for the delays caused by force majeure or the indirect handicaps caused by delays.
You have the right to cancel this contract within 14 days without announcing the reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to use your right of withdrawal, you must notify us about your decision to cancel the contract in an unambiguous way (for instance, by mail or email). You can also use our printable return form, but it is not required.
In order to follow the deadline of the return period, you must send us the notice of return before the return period ends.
If you decide to cancel this contract, we will return you all transactions we have received from you, including shipping costs (but excluding additional costs from using a different shipping method than the most affordable one recommended by us by default), without delay and in any case within 14 days counting from the time we received your notice of return. We will perform the refund using the payment method you used in the original transaction, if you have not explicitly agreed otherwise, and in any case at no additional cost to you.
You must send the goods back without delay and within 14 days from sending the notice of return. You will have followed the due date, if you send the goods back before said 14-day period ends.
You are only responsible for the kind of value decrease of goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Failure to redeem is not the same as a refund or cancellation. For a non-redeemed package that has not been subject to a separate cancellation notice, we charge the shipping costs.
If the product has been lost or damaged during transport or otherwise does not respond to your order, you must notify the address within 14 days of writing to the address mentioned in the right of withdrawal and return or by calling the phone number mentioned in the contact details. If the package is clearly damaged in shipping, you must immediately make a complaint for the transport company.